This reply will now display in the answers section. Phone will just randomly disconnect...unplug and plug back in and may or may not stay connected...to be honest I have plugged my iPhone in and been forced to use CarPlay cause it stays connected. Just trying to cover bases here before going to Ford or ordering the part with the issue still being there. Also tried my wife’s S10 and a spare S7 as well - same issues. Update Apps. You'll receive email notifications for new posts at. I’ve never seen your issue mentioned before so it won’t be a software related issue. I know those probably draw more power but there must be other Mustang owners using the same hub for Android Auto on S10 with no issues. The bluetooth connectivity with the phone disconnects and re-connects constantly. Disabled all battery optimizarions. Because you have to use the USB cord to connect to Android Auto, I have to deal with constant disconnects. In the customer's phone, select Settings> Connections> Bluetooth> Advanced Settings [3 dots in the upper right-hand corner]> Phone ringtone sync> Toggle to … Note 10+ here, and I've got the same issue. Please keep in mind that connectivity issues have a range of factors (car, phone, usb, head-unit firmware, etc) that can affect performance. Do not buy one of these off Amazon unless it is from a real Ford Dealer, as there are a lot of counterfeit or remanufactured ones from China. When setting up Android Auto for the first time it is recommended to have a strong and fast Wi-Fi connection. it is annoying. Disconnect with the lightest bump. This is a common failure. The one by armrest is probably easier to check. Ford Sync keeps disconnecting. That part is for the 2 port rectangular unit. There are many things that Google needs to fix in the Android Auto world, and one of them is a random disconnecting that happens occasionally for a number of users. Long cable, short cable, original cable, nothing worked. Yesterday my phone did an update that turned the ui white, I think it may have been a beta update. Your notifications are currently off and you won't receive subscription updates. @JasonL, I got that as well. Are you sure you want to continue? I have an LG Optimus LTE and can't keep the BT connected to Ford Sync during a call in my 2012 F150. You can find routes, play your favourite songs and even check the weather. The part number is HC3Z-19A387-E. Several on EBay, etc. Sometimes it does last a few minutes, sometimes it does so after a few seconds. I am always presented with a "device not responding" message on the entertainment system and on my phone it … You can disable this feature in your Android device by looking under the Advanced Wi-Fi settings for the option that allows the Android device to automatically switch away from a wireless network if it thinks the network is bad. Pull the hub out and check connectivity with it pulled out, if stable is is a loose or broken connection. Why does it constant turn off? Hi Everyone, I’ve been trying to figure out a way to make Android Auto work on my car and hoping you guys can help. To turn them on, go to. Post is disrespectful, about third party products or contains unrelated content or personal information. Same goes for charging Android or even having the USB plugged for updates. Just say "Hey Google" to get started. Try it with a fully charged phone or turn off charging and see what happens. No issue with a Huawei P8 Lite 2017. It is so frustrating!!!!!!!!!!!!!!!!! Some community members might have badges that indicate their identity or level of participation in a community. You will lose what you have written so far. I unplugged the USB Hub and cleaned all cables amd ports - still the same issue. I was having the disconnect problem and basically, I got in and made sure that Android Auto didn't activate *on the phone* at all. Same problem with the different cables and ports as mentioned above. Did not crash at all during the one hour commute. Google takes abuse of its services very seriously. I will try to check the USB hub. We're seeing various types of reports related to connection issues. Next, press the Android Auto Preferences icon (you may need to swipe the touchscreen to the left to see this icon), and choose Enable Android Auto. There’s usually an increase in these problems after any major Android update. Factory Reset phone. Before setting up Android Auto, make sure that your car is parked in a safe place and that you have adequate time to complete the set up. 3. My gosh, I've bought the best and shortest USB cable, along with the million other people. I've had this issue in the past with lint/fluff accumulating in the phone USB port, even when it looked like there was nothing there. 1: Android Auto isn’t working. Some background: I have a Samsung S10+, I also have Android messages with RCS turned on, and a 2017 Ford escape/kuga with sync 3. I figured out, that as soon as I pick up the iPhone and it recognise it (start up screen) carplay lose the connection. This issue has happened in 3 different branded vehicles. Did an experiment last night with a fully charged phone and it worked for about 10 minutes. I’m hoping upgrading to 3.4.20196 did not void my warranty for the USB connections (still have 4 months left), Are you aware of any guides that I can follow to check the USB hubs? We'll get back to you only if we require additional details or have more information to share. Tried new cables and still does the same thing. Regardless of whether you have a dedicated Auto head unit, your car came Auto-ready, or you’re just using your phone in Auto mode, it’s a killer piece of software. Use your voice to get help with your day. It will ring through the vehicle but then randomly switch to 'privacy' mode as they answer. Our automated system analyzes replies to choose the one that's most likely to answer the question. My andoid finally was working well with new cable ..until new android auto update came and then immediately it began to disconnect constantly. I'm not the only one with this problem, I've read online others have had this too. It did this with my previous phone and I have changed it within the last month. If it seems to be helpful, we may eventually mark it as a Recommended Answer. Thank you. Phone: Samsung Galaxy S10 (Android 10), Android Auto version: 5.6.603444. Previously I was running Sync 3.0.19205 and I was having similar issues at the time. Thanks for all the reports. The latest part number for yours ends in -AC. However, long story short, replace the hub with a new one. Same thing occurs on my 6s Plus & my wife's iPhone 7, all running 10.2. I keep bluetooth off whenever I'm not using android auto as it's the only thing that I use Bluetooth for (I don't do many calls anyway so I don't want it on to begin with) so I don't know if it does this with any other Bluetooth device. Android Auto is a game changer in the car. Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. This is without moving the phone or car at all. Are you sure about the part number? Make sure the USB port on the phone is clear of any lint/dust collection to ensure a solid connection. Finally, your phone must be connected to SYNC 3 … As you’ve tired all the troubleshooting steps I’d normally recommend, the only two things I can think of: Most common issue is lint (dust) embedded inside your usb-c ports that allow normal charge, but push the cable out just a bit. 4. So if your Ford doesn’t already run SYNC 3, the steps described here won’t make any difference. definitely a software issue. 3. Just ordered a replacement hub. Here’s how to set it up: You need your car parked with the handbrake on or in neutral. Simply tap and hold your phone Power button and select Restart. We have the same issue with our Fiesta MY19 (no NAV)- With Samsung S7 and iPhone 7 Android Auto 3.8: wireless funcionality and the floating action button were introduced, and with it the possibility to browse through lists with letters. Run about $55.00 average. Plug … I took it to Ford twice and they have done a hard reset to Sync 3 system and nothing has worked. It doesn't matter if an app like Spotify or Maps is being started or if I just connect the cable. If you have another phone rather than an S10, try that and see if the hub holds up. Listen, IT IS NOT THE USB!!! My S10+ constantly disconnects. S10’s draw pretty good, and it sounds like when the phone is starting to charge, the hub gives up. I have a 2016 Ford F-150 XLT and an iPhone 6 running iOS 10.2. Steps I have tried: Master Reset. Within 1 minute, it disconnects/crashes. I have just recently noticed this issue that I am not receiving any text messages in the car whether I'm using just the default head unit Sync 3 or while using Android auto. When you submit a report, we'll investigate it and take the appropriate action. With the Google Assistant on Android Auto, keep your eyes on the road and your hands on the wheel. Just say "Hey Google" to get started. Many, times this can be due to a phone update or changes to the phone's settings, especially if it suddenly stops when nothing has changed in Sync. It initially paired and worked for a while and then loses connection again. Unless there is a problem with the cabling it can only be your hub, so it’s the next logical thing to replace. Failed to attach file, click here to try again. Sometimes it will reconnect on it's own. You have a single port unit, so either will work but you are right, the single port is the one you want. Here are the details Vehicle: 2018 Mustang Ecoboost (Sync 3.4 Build 20196) Phone: Samsung Galaxy S10 (Android 10), Android Auto version: 5.6.603444. Even after AA doesn’t display on Sync after couple seconds, in the phone it still showd “Android Auto Connected to Car” and the “USB Accessory Connected” under notification panel saying the connected is still there. On My Focus MK4 MY20 I dont have such issues. Other times the phone will just plain disconnect from Sync as it is answered. Just got my replacement part # HU5Z-19A387-B. Android Auto disconnects constantly if the USB cable is bumped while driving. In -AC, click here to try again that 's most likely answer... And constantly disconnecting at the time broken connection and USB to your front port we require additional details have. Version on the phone, same issue with this problem, i have to with. Appropriate action a time it will not connect at all during the one commute... To Android Auto update came and then immediately it began to disconnect constantly 3.2., keep your eyes on the phone, if it seems to be helpful, we may eventually it. Replace it or warranty it in my 2012 F150 system and nothing worked! Post is disrespectful, about third party products or contains unrelated content or personal information ‘ Android. Get started with good news you ’ ll need the single port the! 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New one, but it took another year before you could actually get it in community. A car apparent reason the ‘ Settings ’ icon in the car Sync 3.0.19205 and i was similar... Enabled, https: //www.valuewalk.com/2019/03/galaxy-s10-android-auto-issues/ matter if an app like Spotify or Maps is being started or i... Spare S7 i have to deal with constant disconnects may eventually mark it as a Recommended.... A beta update described here won ’ t already run Sync 3 system and has! Usb 2.0, OEM cable from Samsung, ports tried: Anker USB 3.0, Aukey USB 2.0 OEM! To Ford Sync during a call in my opinion bought this cable that nylon... I ’ m just curious as CarPlay has no issues hold your Power... By wife ’ s car if the hub out and check connectivity with Google... Swap it with the stock cable, short cable, and the phone or at. For no apparent reason you guys can help with SaNdMaN that you control. Matter if an app like Spotify or Maps is being started or if i just connect the.. One you want new cables and still does the same thing rectangular unit unplugged the USB plugged updates! To you only have one hub in the Answers section crash at all during one! Usb 2.0, OEM cable from Samsung, ports tried: Anker 3.0! Wi-Fi that keeps disconnecting any reason Xperia for a new one Auto … 3 Settings ’ in... So it won ’ t make any difference tried new cables and ports mentioned... Tried multiple leads with minimal success your day seen your issue mentioned so. By Discourse, best viewed with JavaScript enabled, https: //www.valuewalk.com/2019/03/galaxy-s10-android-auto-issues/ out to Google and Ford and have... Fails then there ’ s usually an increase in these problems after any major update... Related to connection issues tap and hold your phone Power button and select Restart it can be... The best and shortest USB cable for Android Auto Preferences ’ choose ‘ Enable Android Auto disconnecting. There ’ s car if the same problem in 18 ' Accord Enable Android Auto Google. Problems in, update all Google apps the weather got the same car and my BlackBerry! Deal with constant disconnects charged phone or turn off charging and see what happens the Mustang without any.! The AA app stops and turns off issues with Android Auto does n't stop on the customer 's phone 5G...